Next Day delivery available

*All orders require a signature on delivery

Delivery

Special Offer

Free Delivery on orders over £60

(applies to standard shipping only)

UK Standard Delivery (1-3 working days of despatch)                                                           £4.55

• Average delivery is within 1-3 working days of your order being despatched
• Orders despatched Mon- Friday are sent by either 1st Class Royal Mail Recorded Post or a Courier service
• Normally orders are despatched on the day your order is received, but during busy periods we may despatch the next working day.
• This option is also available for Northern Ireland, Scottish Islands and Channel Islands (note* delivery will take 2-4 working days to these areas)
• Orders require a signature on delivery ( hint* you may want to send to a work address if that’s easier)

If you need an even speedier delivery option you may want to consider our Express Delivery Options

( guaranteed next day).

• Guaranteed delivery next day by 1.00 pm, if order is placed Mon - Thursday by 1.00pm
• Delivery is by our chosen Courier or Royal Mail and will require a signature on delivery
• We cannot deliver via this service on a Saturday. Orders placed on Friday before 1.00pm will be delivered the following Monday.
• This option only available for mainland UK
• Certain remote parts of Scottish mainland exempt from this delivery option. Click here to check

UK on ‘Specific Day’ Delivery                                                                                                £8.50

• Need a future guaranteed delivery date for a special occasion?
• We can arrange delivery between 9.00 am - 5.00pm on the specific day you choose.
• Choose Express Delivery Option 1 above then:-
• In the ‘Special Requirements’  box at the checkout tell us which date you would like your order delivered on. Or email us direct at sales@secret-treats.co.uk with your instructions
• We cannot offer this service on a Saturday
• Not available for Northern Ireland, Channel Islands or Scottish Islands

Europe Delivery  (EU)                                                                                                           £11.50

• Despatched via Royal Mail Airmail or Airsure
• Typical delivery is 5-9 days
• This delivery option applies to countries within the European Union only.* see below in other delivery information for list

World Wide Delivery                                                                          

• Please email us for postage costs. sales@secret-treats.co.uk
• We cannot include food products eg chocolates to some overseas destinations. Please contact us

UK Express Delivery Option 1 - Next Day- Guaranteed by 1.00 pm                                    £8.50

♦ Please note orders will not be dispatched or delivered on Bank Holidays ♦

Please contact us by e-mail (sales@secret-treats.co.uk) or phone (+44) (0)7772 694523 if you have any delivery queries or requests.

What happens if no-one is at home when delivery is attempted?

All deliveries will require a signature on delivery – if possible we recommend delivery to a work address to ensure the recipient is in. In the event of no-one being at the address to take receipt of the gift, our courier will leave a calling card which gives information on how to re-arrange free re-delivery, or how to collect the gift from their nearest delivery depot. At this point it becomes the responsibility of the recipient to arrange for the collection or delivery of their parcel.

Should you experience any delay of your order, please tell us, we need to know!

Deliveries to Hospitals & Hotels

Deliveries to a hotel or hospital address may not be personally delivered to the requested recipient by our courier as many deliveries which are made to hotels or hospitals are made to a central delivery point such as the main reception, the concierge or the post room (central delivery point). Regrettably, it is impossible for us to be responsible for the actions of staff members within the hotel or hospital where delivery is being made. Our part in the delivery process has been completed once a gift has been delivered to and received by a member of the staff at the central delivery point. We are unable to influence or control the movement or rate of movement of a parcel within the hotel or hospital, especially to determine or guarantee how quickly they will be received by the recipient. It is the responsibility of the customer to telephone the hotel or hospital before ordering to inquire about their policies. Although we will try to help locate a gift which has not been received by the recipient within a hotel or hospital, we consider the limit of our guarantee and involvement finishes on proof of delivery to the central delivery point, not the recipient.

*European Union Countries

   * Austria

   * Belgium

   * Bulgaria

   * Cyprus

   * Czech Republic

   * Denmark

   * Estonia

   * Finland

   * France

   * Germany

   * Greece

   * Hungary

   * Ireland

   * Italy

   * Latvia

   * Lithuania

   * Luxembourg

   * Malta

   * Netherlands

   * Poland

   * Portugal

   * Romania

   * Slovakia

   * Slovenia

   * Spain

   * Sweden

  (* United Kingdom)

Other delivery Information

BFPO (British Forces Post Office)

• BFPO Orders are accepted and welcome
• BFPO orders are charged at our standard delivery rate of £4.55
• Please note that depending on location, delivery times do vary significantly for BFPO destinations Please ensure that you have correctly provided the following information to minimise disruption with your delivery: Contact tel. number, Number, Rank, Name, Unit, BFPO Number,

UK Express Delivery Option 2 - Next Day Saturday by 1.00 pm                                              £10.75

• Delivery by Royal Mail Special Delivery
• Order must be placed by 1.00pm Friday
• Only available for mainland UK.